Terms and Conditions

GENERAL RENTAL CONDITIONS

BETWEEN :

The Company FG SOLUTIONS,

– 118, Allee des Rives, 73700, Bourg Saint Maurice

– Phone : +33646492328

– E-mail: contact@skidoc.fr

– Legal representatives: Tamas Unger, Kristoffer Gardell, Josep Termens

Hereinafter referred to as the “Renter”

AND

The Internet user,

Hereinafter referred to as “the Customer(s)”

PREAMBLE

FG Solutions offers a ski/snowboard hire service. The rental locations are vehicles.The Renter delivers ski equipment directly to the Customer.

The purpose of these General Rental Conditions (hereinafter “GRC”) is to define the terms and conditions for Reservations and Rentals of the various equipment and services on the Website. All Reservations and Rentals are subject to compliance with these GRC.

Confirmation by the Customer of a Reservation on the Website implies full acceptance of these GRC.

These GRC may be modified at the sole initiative of the Renter. The conditions applicable to a Reservation and Rental are those in force on the Internet Site on the date the corresponding Reservation is made.

ARTICLE 1: FACILITIES AND SERVICES

The various facilities and services offered for Reservation on the Website are described according to categories and types of classification. The photographs and graphic elements are presented for information purposes only, and are intended as examples, but are in no way contractually binding.

The Renter undertakes to supply equipment of equivalent quality and technique to the category reserved.

Equipment is available subject to confirmation by the Renter. This confirmation is sent by e-mail to the e-mail address provided by the Customer.

ARTICLE 2: BOOKING CONDITIONS

The Renter accepts online reservations up to 12 hours before a Customer’s arrival at the resort. 

The rental booking is confirmed once the Customer has received the booking email from the Renter. The Customer is responsible for ensuring that all information provided to the Renter at the time of booking is accurate.

Delayed arrivals :

ARTICLE 3 : DURATION

The duration of the Rental is fixed for the period indicated on the Reservation.

A day begins at 9:00 am and ends at 5:00 pm.

Under no circumstances may this duration be modified without the agreement of the Renter.

ARTICLE 4 : RENTAL PRICE

The rental price is determined according to the category of equipment reserved, the service reserved and the rental period chosen, in accordance with the rates in force for the period selected on the date of the Reservation.

The price includes all taxes and is expressed in Euros.

The rental contract begins upon delivery of the equipment by the Renter and receipt by the Customer of the pre-booked equipment. The delivery of the rental equipment is scheduled according to the date and time of arrival at the resort. The rental contract ends when the Customer hands over the equipment to the Renter. The customer remains fully responsible for the rented equipment throughout the rental period.

ARTICLE 5: PAYMENT

For the reservation to be accepted, the customer must pay the full price at the time of reservation.

Full payment covers :

– The equipment at the price specified in article 3.1 above.

– Delivery, fitting and collection of the equipment

– Changes to the equipment, requested by the Customer

Payment of sums due upon reservation is made :

– by credit card using a secure transmission system (only credit cards bearing the initials CB, Visa, Mastercard, Carte Bleue, e-Carte Bleue, issued in France or within the framework of international networks approved by the GIE cartes Bancaires are accepted),

Transactions are carried out in Euros.

On receipt of confirmation of payment by its collection service provider, an e-mail confirming that the Reservation has been taken into account is sent to the Customer, with confirmation of the details of the equipment reserved, the rental period and the price, as well as the name and contact details of the Renter.

In the event of rejection of payment by credit card or Paypal, the Customer is directly informed of this rejection on the Website. The Renter reserves the right to cancel any Reservation previously made.

If payment has not been made online (or by bank transfer) prior to arrival, full payment will be taken upon delivery of the equipment to customers at the resort.

ARTICLE 6: CANCELLATION AND REFUND

The Renter will issue a full refund to all customers in the event of cancellation.

All rental equipment must be returned. The Renter will not accept equipment from another rental company. If the customer has lost the Renter’s equipment, the customer will be charged the cost to replace the missing equipment. Equipment belonging to another individual, or to another rental company, cannot be exchanged for missing equipment of the Renter. The customer is fully responsible for any equipment “mix-ups” that may occur during the rental period.

Customers are personally responsible for ensuring that all equipment is returned to the Renter at the end of the agreed rental period.

The Renter will collect the equipment directly from the customer at the accommodation address indicated on the booking email. The Renter collects the equipment from 5pm on the last day of skiing. 

In the event of breakage, loss or theft of equipment, the customer will be required to pay 100% of the price of the equipment (public price including VAT), minus 10% for each year of rental.

6.1 – WITHDRAWAL

The Customer has the right to cancel his reservation.

The Renter will refund the amount paid at the time of reservation to the bank account used for the reservation within a maximum period of 30 days following the request for retraction.

ARTICLE 7: USE / RESPONSIBILITY / RETURN

All adjustments to the rented equipment are carried out exclusively by the Renter. The Renter declines all responsibility if the adjustment of the equipment is modified by the Customer, a ski instructor or any third party.

The Customer assumes full responsibility for the rented Equipment as soon as he takes possession of it. He/she remains responsible for it until it is returned in full.

The Equipment is deemed to be in good condition and fit for normal use. It must be returned as such.

Any reservations regarding the condition of the rented Equipment must be notified to the Renter upon delivery of the Equipment.

Failing this, no subsequent claims will be accepted.

At the end of the rental period , in the event of failure to return the equipment , the Customer will remain solely responsible for the equipment in his possession until its effective return.

The Customer remains responsible for any damage to the rented Equipment, with the exception of normal wear and tear or hidden defects. The Customer shall be liable for any other damage, which shall give rise to the payment of costs for repair or replacement of the equipment, up to a maximum of the replacement value in new condition at the public price of the equipment, in addition to the rental price. The Customer undertakes to pay these costs on return of the equipment. In the event of rental equipment being lost, damaged, mislaid, stolen, etc. during transportation of the equipment by a third party (i.e. the chalet company and the chalet vehicle, etc.), the customer to whom the equipment was rented remains responsible for the equipment.

ARTICLE 8: PERSONAL DATA

The Renter processes personal data for the following main purposes: the processing and follow-up of your requests for information/contact and responses to them, the management of orders, the management of deliveries, the management of invoicing, the implementation of any loyalty program, the realisation of loyalty operations, the constitution of customer and prospect files, to allow you to access reserved and personal areas of our site such as your customer account or your personal profile, the management of customer accounts, implementing after-sales service, managing complaints, compiling sales statistics, conducting satisfaction surveys, carrying out marketing analyses, organising competitions, organising promotional operations, managing and processing requests to exercise your rights, managing and preventing non-payment, managing disputes, managing your comments, detecting and combating fraud, etc. , and, more generally, to manage relations with users of the present site, including commercial, communication and marketing operations (in particular segmentation, targeting, commercial prospecting, telemarketing, personalization of offers, newsletters, satisfaction surveys).

The fields marked with an asterisk on collection forms are compulsory, as they are required for the supply of personal data of a regulatory or contractual nature (they may condition the conclusion of a contract). If you fail to provide this information, your request may not be processed, or processing may be delayed.

This processing is necessary for various purposes:

– to manage, process and follow up your requests to the company (in particular, to respond to requests for information, to process orders and transactions, to study job applications, etc.), (in the context of an online order, for example) ;

– to pursue the company’s legitimate interests in managing and monitoring its relations, particularly commercial relations, with site users and, more generally, with its contacts, and in organising its marketing, prospecting and communication operations in general;

– to comply with the company’s legal and regulatory obligations.

This information is intended for the site editor, as well as, for the aforementioned purposes, for the entities of the group to which it belongs and their contractual or commercial partners and service providers.

It will be kept for a period of 3 years from the date of your last contact, which is necessary to achieve the aforementioned purpose(s).

In accordance with the provisions applicable to the protection of personal data, you have the right to access, rectify, delete and port your data, as well as the right to obtain a restriction on the processing of your data and the right to object (to the processing of your data, as well as to commercial prospecting in particular). You also have the right to define directives concerning the fate of your personal data and the way in which you wish your rights to be exercised after your death. In this respect, in the event of your death, your data will be deleted, unless it needs to be kept for a specific period of time in order to comply with our legal and regulatory obligations and/or statutory limitation periods, and after having been communicated to a third party designated by you.

These rights may be exercised by e-mail or post, accompanied by a copy of a signed proof of identity, to contact@skidoc.fr or to the following address:

FG Solutions, 118, Allee des Rives, 73700, Bourg Saint Maurice

In any event, the Customer has the right to lodge a complaint with a national authority responsible for the protection of personal data (in France, this is the Commission Nationale de l’Informatique et des Libertés or “Cnil”).

ARTICLE 9: INTELLECTUAL PROPERTY

The entire content of this Website, including graphics, images, texts, logos and their layout, is the exclusive property of the Renter, with the exception of trademarks, logos or content belonging to other partner companies.

Any total or partial representation of this site by any means whatsoever without the express authorization of the Renter is prohibited and constitutes an infringement punishable under the Intellectual Property Code.

Any total or partial reproduction of the trademarks or logos of the Renter or its partners, made from elements of this Internet Site without the express authorization of the Renter or the owner of the logo or trademark is prohibited under the provisions of the Intellectual Property Code.

ARTICLE 13: INDIVISIBILITY OF CLAUSES

The nullity, illegality or inapplicability of any clause of these General Rental Conditions shall not entail the nullity, illegality or inapplicability of the other clauses of these General Rental Conditions.

ARTICLE 14: COMPLAINTS

For all complaints, the Customer may contact the Consumer Service Department:

– by phone: +33646492328

– by e-mail: contact@skidoc.fr

When the above-mentioned recourse has been exhausted, i.e. if the response to the customer’s complaint does not satisfy him or her, or if he or she has not received a response 1 month after submitting his or her complaint, the customer may refer the matter free of charge to the Médiateur du Commerce Coopératif et Associé, who is competent for any dispute concerning the performance of a contract of sale or supply of service covered by these general terms and conditions: by post to the following address: Médiateur du Commerce Coopératif et Associé – FCA – 77 rue de Lourmel – 75015 PARIS, or on the mediator’s website www.mcca-mediation.fr, where you will find the Médiation du Commerce Coopératif et Associé Charter and the supporting documents to be provided.

ARTICLE 15: DISPUTES / APPLICABLE LAW

The present CGL are subject to French law.